Conference FAQ

Below is a list of our most frequently asked questions (FAQ) about meetings, conferences and seminars.  If you have additional questions or concerns, please contact one of our staff members; for a detailed directory you may refer to the Contact Information page on this web site (or call 619-222-1620).

Meeting FAQ

Besides meetings or parties, what else can I host?

Expos, trade shows and promotional events are also welcome, however we need a general estimate of how many people you expect throughout the day.   If you are selling tickets at the door we will retain a portion of the ticket fee.

Can I rent the Seaside or Catalina room?

The Seaside & Catalina rooms must be rented directly through Ranch Catering.

Can I stay overnight?

We do not have overnight accommodations, however there are a number of hotels close by, two of which are within walking distance.  A list of area amenities is available on our site (over here), and we can always send you a list of our recommended hotels (discounts according to availability).  We have a deli on our property, but if you want to go elsewhere there is no shortage of nearby places to eat, not to mention things to do!

Do you allow outside catering?

Yes, you may provide your own food and alcohol for any of the rooms that we rent. There are no on-site kitchens in the facility.

Does your on-site caterer offer vegetarian meals?

Yes. Please contact the sales office for vegetarian options, however orders should be finalized no less than 3 business days before your event.

How far in advance do I need to book a meeting room?

We are currently booking up to one year in advance.

What is the earliest I can get into the room to set-up?

You may have access as early as 7:30 am. If you need to make special arrangements, please contact the sales office.

Can we bring our own food & alcohol?

Yes. We allow off-site catering in all rooms that we rent. Seaside/Catalina rooms must be rented & catered directly through Ranch Catering.

When can I place an order for A/V equipment or Catering?

All Catering and A/V needs must be finalized 3 business days prior to the event.

What is your cancellation policy for meetings or conferences?

The following is our cancellation policy for conferences, as defined in our contract.  Feel free to review our sample conference contract for reference.

 

CANCELLATIONS AND REFUNDS: If CENTER receives written cancellation notice from CLIENT greater than twenty-one (21) calendar days prior to scheduled meeting date, then CLIENT shall incur a $100.00 adminstrative processing fee and the remainder of any deposits received from CLIENT shall be returned.   If CENTER does not receive written cancellation notice from CLIENT at least twenty-one (21) calendar days prior to scheduled meeting date, seventy five (75%) percent of the contract value shall become due.  This amount will be billed to CLIENT, due and payable upon receipt.  Additionally, any changes to the room set-up after the room is set, will result in a labor charge of $25.00 per hour, minimum one (1) hour charge.

Do you have kitchen facilities for off-site caterers?

None of our rooms have kitchen facilities, however there are prep areas for caterers to set up in.

What is included with the room rental?

Your room rental includes tables, chairs and linens. 

How many hours are included with the room rental?

Room rental includes a full day 8-hour time block. If you need to make special arrangements, please contact the sales office.

What are your office hours?

Monday – Saturday: 8:30 am to 5:00 pm and Sunday: 9:30 am – 5:00 pm

Does your facility offer overnight accommodations?

No. Marina Village is a conference center and marina only and has no overnight amenities.  We do, however, have two hotels nearby and also within a few miles.

Do you offer tours?

Yes. We can schedule tours of meeting rooms Tuesday through Thursday from 10am to 4pm, however walk-ins are fine as well.

Do I need an appointment to view the rooms?

No.  However, we recommend that you call ahead to make sure rooms are available.  Many rooms are in use during the week for meetings.

What forms of payment do you accept?

We accept cash, check (no less than 30 days from the event), money order,  Visa, MasterCard and purchase orders.

What is your parking situation and fee?

There is abundant parking in our lot and there are no fees.  We also have extensive street parking.

Do you have A/V equipment or WiFi?

Yes. We offer a selection of rental equipment for your conference or meeting needs, and WiFi is available as well.

Our WiFi charge is $10 per user per day, cash only.  At this time we can no longer add it to a company’s bill, due to past discrepancies.

Note – we do not have an on-site tech support or A/V support person.

For pricing on other rental items, please see our A/V Services and Rental Equipment page.

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